Refund policy
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Returns Due to Customer Error If a return is requested due to a customer error (such as ordering the wrong item, wrong size, or change of mind), the customer is responsible for shipping the product back to us. We do not provide return shipping labels in these cases. The item must be returned in its original, unused condition and packaging.
Damaged or Lost Packages in Transit All of our orders are shipped via USPS with USPS Trader Assurance, which means USPS is fully responsible for any packages that are damaged or lost during transit. If your package arrives damaged or does not arrive at all, please:
- File a claim directly with USPS at www.usps.com/help/claims.htmwww.usps.com/help/claims.htm
- Keep all original packaging and take photos of any damage as evidence for your claim
- Contact us with your claim details so we can assist where possible
We are unable to issue refunds or replacements for packages lost or damaged in transit, as this falls under USPS's responsibility per their assurance program.
Eligible Returns & Refunds To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Returned within 30 days of delivery
How to Initiate a Return To start a return, please contact our support team with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
Contact Us If you have any questions about our return and refund policy, please don't hesitate to reach out to our support team.
Email : abrarfarooqpayoneer@gmail.com.